CommsForce

Opportunity Never Goes to Voicemail.

Smart automation + live overflow coverage — so your customers always get through.

Get Started What We Do

Why CommsForce?

Missed calls and missed follow‑ups cost real money. We pair reliable after‑hours and overflow call coverage with automations that handle reminders, follow‑ups, and escalations — so you stay responsive without adding headcount.

Services

Overflow & After‑Hours Coverage

  • Professional agents for after‑hours, lunch, and peak times
  • Scripted intake & routing to on‑call staff
  • Urgent escalation playbooks
  • Courtesy callbacks & status updates

Automation & Follow‑Ups

  • Appointment reminders & confirmations (SMS/email)
  • Lead capture → CRM → nurture sequences
  • Ticket creation, tagging, and notifications
  • Summaries routed to your team automatically

Industry‑Flexible by Design

  • HVAC: triage urgent service calls; dispatch on‑call techs
  • Dental: lunch‑hour coverage; reactivation & recall reminders
  • Fitness: trial sign‑ups, class reminders, membership follow‑ups

Why Businesses Choose CommsForce

Always Available

After‑hours, lunch breaks, holidays, or seasonal spikes — we keep you covered so no opportunity slips by.

Smart + Human

Automations handle the routine; trained agents handle the nuance. The result: speed without losing the human touch.

Consistent Process

Scripted intake, clear escalation paths, and timely notifications keep your team aligned and accountable.

Scales With You

Start small, then expand to multi‑location coverage, specialized workflows, and deeper integrations as you grow.

How We Work

1) Quick Discovery

Identify the highest‑ROI calls and tasks to capture first.

2) Pilot in Days

Launch a small, measurable workflow and coverage plan fast.

3) Iterate & Scale

Double‑down on what works; automate and script the rest.

4) Ongoing Support

We monitor, refine, and expand coverage as your needs change.

Contact Us

Ready to capture every opportunity? Let’s talk.

Email Us